Report a Claim

When the unexpected happens, reporting your claim is the first step to getting back to normal. 

Perhaps the only reassurance after suffering a covered incident is the understanding that Wells Insurance has the expertise, history and responsiveness to help make it better.  We understand how devastating it can be to experience the loss of something you valued.  We are here to help assist you through the process of reporting and resolving a claim, quickly and professionally.

Hurricane Claims

To contact your carrier to file a hurricane claim, please click the orange button below.

 

You have multiple options for reporting your claim:

 

Option 1.

Contact your policy carrier directly. This is the fastest and most direct method, since your carrier will be the one to assign your claim to a claims representative. Most carriers offer you ways to report either online or over the phone.

Find your carrier in the list below.

Option 2.

Contact your Wells Insurance account manager who can assist with locating your policy information and the contact information you will need to help you report your claim to your carrier. If you know your Account Manager’s name, you can locate their phone number HERE. Alternatively, contact our main line at 910-762-8551 and we can direct you to someone who can help you.

 

 

Allied Insurance
Assurant Flood
Builders Mutual
Burns & Wilcox

252-726-8992

Employers New Claims
Guard

888-639-2567

Hartford
ICAT New Claim
Kemper Preferred
Liberty Mutual
Movers Choice
National General
Paul Hanson
Stonewood Insurance

866-459-1349

United Heartland
Vanliner
Wright Flood Claims
Zurich

For all other commercial carrier claims call Wells Insurance:

Wilmington: 910-762-8551

Myrtle Beach: 843-353-0286

American Reliable/Assurant
Fidelity National
Fireman’s Fund

800-347-3428

IPC

727-669-0140

Kemper (Unitrin)
Stillwater
The Hartford
Wright Flood

Report Wind Claims to your Homeowner’s Company.

For all other personal carriers call Wells Insurance:
Wilmington Downtown: 910-762-8551

Wilmington Oleander: 910-338-0805
Southport: 910-457-6373

Myrtle Beach: 843-353-0286

New Hampshire (Maritime Program Group)
North American Specialty (Maritime Program Group)
Pantaenius

914-381-42867

Progressive
Tradewinds (Norman Spencer Agency)
XL Catlin / XL Specialty

610-968-2579

XL Specialty after hours: 484-467-3202

https://axaxl.com/insurance/claims

For all other marine carriers call Wells Marine Insurance:
910-208-9120

All Benefits claims MUST go through your carrier directly.

Aetna

Click HERE for Claim Forms

If you have Aetna coverage, call the number on your member ID card.

Or, to reach an operator who can direct your call, dial 1-800-US-AETNA (1-800-872-3862)

Mon-Fri, 7 a.m. – 7 p.m. ET.

Aflac

Click HERE for Claim Forms

800.992.3522
8:00 AM – 8:00 PM (ET)
Monday – Friday

Allstate

Click HERE for Claim Forms

Customer Service Information
1-800-521-3535
1-800-211-5533 * For Spanish-speaking Customers
8AM to 8PM EST Monday through Friday

AHLminimedical®    1-800-937-7039
Customer Care Center    1-800-521-3535
Group Claims Customer Service    1-800-348-4489
Group Dental Claims    1-800-937-7039
Group Voluntary Disability – Short and Long Term    1-800-348-4489
Individual Claims Customer Service   1-800-348-4489
Policyholder Services    1-800-521-3535
Spanish Speaking Customer Service Unit   1-800-211-5533 

Always Care Benefits

Click HERE to access your Member Portal and Log in

If you do not have a user account set up, or if you have forgotten your username, please call Always Care Benefits customer service

1-888-816-2020  Ext. 2013.

Ameritas

Click HERE to access your Member Portal and Log in

ClicK HERE for Claim Forms


 

If you have a question regarding the administration or billing of your plan, contact us at:
800-659-2223
Monday – Thursday 7:00 a.m. to 7:00 p.m. CT
Friday 7:00 a.m. to 5:30 p.m. CT
Fax: 402-467-7338


 

If you have a question about your dental or vision claim, contact us at:
800-487-5553
Monday – Thursday 7:00 a.m. to 12:00 a.m. CT
Friday 7:00 a.m. to 6:30 p.m. CT


 

To submit a new claim or pretreatment estimate, contact us at:

Fax: 402-467-7336
Group Claims
PO Box 82520
Lincoln, NE 68501

Blue Cross Blue Shield of NC

Click HERE for Claims forms

Click HERE to access your BCBS Member Portal and log in

Online or Mobile:

Log in at mybcbsnc.com to view your current benefits, see an Explanation of Benefits, check claims, find a doctor, compare treatment cost estimates, find a drug and more.
Telephone (8 a.m. – 9 p.m., M-F):

For questions about your benefits, bills, claims or ID card:
Call the Customer Service number printed on the back of your member ID card
If you do not have your ID card with you, please call: 1-800-446-8053   8am-9pm M-F. Best time to call? In the evenings 7-9pm.
You may also schedule a call to speak with Customer Service at a time most convenient for you. With virtual hold, you can choose to either keep your place in the call queue for a call back as soon as a customer service professional is available, or receive a call at a specific time.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

Cigna

Click HERE to access your myCigna Member Portal and Log in

Existing customers covered through work or an individual plan:

For questions about your medical, dental or pharmacy plan or claims:
Call the toll-free number on your Cigna ID card. A customer service associate will be happy to help you.

If you’ve lost your ID card:
1.800.Cigna24 (1.800.244.6224)

To order prescriptions through Cigna Home Delivery Pharmacy:
1.800.285.4812

Billing/Payments:
1.877.484.5967
8:00 am – 8:00 pm (EST), Monday through Friday


CIGNA ACCIDENT, LIFE & DISABILITY
Term Accident, Life or Disability claims, please call:
1.800.36Cigna (1.800.362.4462)

Family medical or disability leaves, please call:
1.888.842.4462

Group Universal Life insurance, please call:
1.800.828.3485

 

 

Colonial

Click HERE to access your Colonial Life Member Portal and Log in

Contact our customer service representatives by calling 800.325.4368 Monday-Friday from 8 a.m. to 8 p.m. ET.

Spanish-speaking representatives are available during normal business hours.

Community Eye Care

 Click HERE to access your Vision Plan Member Portal and Log in

Customer Service: 888-254-4290
Customer Service Hours:
Monday – Friday: 8:30 a.m. – 7:00 p.m.
Saturday: 10:00 a.m. – 4:00 p.m.

Coventry

Click HERE to access your Coventry Online portal and Log in

Feel free to contact Customer Service toll-free at 1.800.935.7284.

For speech or hearing impaired TTY/TDD dial 711 or for the Carolinas: (NC) 800-735-2962; (SC) 800-735-8583.

Representatives are available 8:00 a.m. to 6:00 p.m., Monday through Friday  (Eastern Time).

Dearborn National

Access Claim Forms HERE
Customer Service
(Dearborn National® Life Insurance Company)
800-348-4512


Customer Service
(Dearborn National® Life Insurance Company of New York)
866-406-3356


Claims – Dental
800-721-7987


Claims – Short Term Disability (STD)
877-348-0487


Claims – Life & Long Term Disability (LTD)
800-778-2281


Individual Life and Annuities

Customer Service
(Dearborn National® Life Insurance Company)
800-538-0379

Delta Dental

Click HERE for how to file a Delta Dental Claim

DeltaCare® USA Customer Service

Call toll-free:
800-422-4234
Monday through Friday between 8:00 a.m. and 9:00 p.m., Eastern Time.

First Carolina Care

Click HERE to access your Member Portal and Log in

(800) 811-3298 to check Claim Status or Register for Online Access

Guardian

Click HERE to access Claim Forms

*To check on a status of a Life Insurance claim please call 1800 525 4542.

Humana

Click HERE to access Claim Forms

Sign into MyHumana Member Portal

For general inquiries, call 1-800-4-Humana

For medical and claims correspondence
Use the address located on the back of your Humana ID card, or mail your claims or correspondence to:

Humana Correspondence Office
P.O. Box 14601
Lexington KY 40512-4601
Your information can also be faxed to 1-888-556-2128.

 

Lincoln

Click HERE to report a claim

Unsure if your claim is for a life insurance or an annuity policy?
We want to help. Call us toll-free at 800-454-6265. Select option 4. Then select option 2.

MedCost

Click HERE to report a claim

You also can call 1-800-795-1023 to speak with our Customer Service Contact Center or click here to access the Live Web Chat option.  And don’t forget that you can access claim details wherever you go with our free mobile app, My MedCost.

MetLife

To file a Life Insurance claim: CLICK HERE

Contact us at 1-800-638-5000


 

To log into your Dental Benefits portal: CLICK HERE

Principal

Click HERE to log into your Principal Account

Have a question? Call us at 1.800.986.3343

Standard

Click HERE to File A Claim

Customer Contact Center
P: 888.937.4783
F: 888.878.3686

Superior Vision

Click HERE to log into your Member Portal

Customer Service: 800.507.3800

 

TransAmerica

Log in to your customer Portal by clicking HERE

Our Customer Service Professionals are here to help you:

7am until 6pm M-TH Central Time and Friday 7am until 5pm Central Time at  (888) 763-7474

or TransConnect Customer Service (866) 224-3100.

 

 

For questions, call Wells Insurance:
Wilmington: 910-762-8551
Southport: 910-457-6373

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